1. Introduction

This Privacy Policy describes how Russian Metals handles your personal and business information when you browse our website, submit enquiries, request quotations, or engage with our customer support team.

We specialise in supplying high-quality industrial metals such as titanium, stainless steel, aluminium, nickel alloys, and custom-cut engineering materials. To serve you better, we collect limited but essential information.

2. Information We Collect

We collect information in the following categories:

A. Personal Information

When you contact us or fill out a form:

• Full Name
• Email Address
• Phone Number
• Company / Organisation Name
• Country / Location
• GST / VAT / Business Tax Information (if applicable)

B. Business & Order Information

When you request a quotation or place an order:

• Product requirements (grade, size, type, quantity)
• Delivery address
• Purchase history
• Payment terms (we never store card details)

C. Technical & Usage Information

Automatically collected when you visit the website:

• IP Address
• Device type & browser
• Pages visited
• Time spent on site
• Cookies and analytics data

This helps us improve website performance and user experience.

3. How We Use Your Information

We process your information for the following purposes:

• To respond to enquiries and provide quotations
• To process and deliver orders
• To offer product recommendations and technical guidance
• To improve website performance and customer experience
• To communicate updates, confirmations, and order-related information
• To maintain internal business records
• To comply with legal and regulatory requirements

We do not use your data for unsolicited marketing without your consent.

4. Cookies & Tracking Technologies

Our website uses cookies to:

• Improve site navigation
• Analyse visitor behaviour
• Save preferences for faster browsing
• Enhance security

You can disable cookies in your browser settings, but some features may not function properly.

5. Data Sharing & Disclosure

We do not sell your personal or business information.

However, we may share certain information with:

• Logistics partners (for shipping and delivery)
• Payment processors / banks
• Technical service providers (hosting, analytics, security)
• Government or legal authorities, when required by law

All third-party partners follow strict confidentiality and data protection practices.

6. Data Security

We implement industry-standard security measures to protect your information from:

• Unauthorised access
• Data loss
• Misuse or alteration

However, no digital platform is 100% secure, and users share information at their own discretion.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request corrections or updates
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent for communication

To exercise any rights, contact us at:

Email: info@russian-metals.com

8. International Transfers

Since we serve customers globally, your information may be processed in locations outside your country. We ensure proper safeguards to maintain your data’s safety and confidentiality.

9. Retention of Information

We retain your information only for as long as necessary for:

• Business transactions
• Legal compliance
• Customer support and warranty
• Record keeping

After this period, data is securely deleted.

10. Links to External Websites

Our website may link to third-party platforms. Russian Metals is not responsible for their privacy practices. We encourage users to read each site’s own Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect new regulations or business requirements. Any changes will be published with an updated “Last Updated” date.

12. Contact Us

For questions or concerns regarding this Privacy Policy:

Email: info@russian-metals.com.